The Customer is King

Every day we are humbled by the messages of support from our customers. No wonder more than 70% of new clients are referred to us by current clients.


 

Video Case Studies

Click on the YouTube icons () in each testimonial to watch the video case study.


The technology that we've got now has put us well above anybody else. It is next to none. I haven't used another program that is as user friendly as what REI Master is.

Tracie HendersonPrincipal - Century 21 Premia Properties

It's easy to use...it doesn't take long to train someone

Duncan MandersonManager - Xanadu Holiday Resort

The business' online bookings have increased dramatically...

Stephen WestEGM - Turtle Beach, Turtle Bay, The Wave, Reflections Coolangatta, Beach Haven

I would most definitely recommend (the software) to any single operator or multi-site operator as the best system...

Simon LillGeneral Manager - East Coast Leisure Management

Number one for me is their support. I don't think I've waited any longer than 5 minutes for a phone call back.

Kasey McDonaldBDM - LJ Hooker Paradise Point, trainer, business coach and all round property management guru

I would not try to use anything else. It's a wonderful program. I have recommended REI Master a number of times, and every single one of them are extremely happy with the recommendation.

Amanda Hervey10 year resident manager (Various Complexes)

 
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We changed from the old system on the day of settlement and changing was easy. The team at EzyRez are extremely helpful and knowledgeable. The EzyRez system has so many advanced features over the old system which has saved our staff countless hours of work per week. With full integration to our touch screen Point Of Sale system at the bar and kiosk, and a real commitment to our business needs, changing to EzyRez has helped us focus on greater efficiencies and growing our business.

Rex & Caroline FitzgeraldVarsity Towers Student Accommodation

Thanks for being so patient, understanding and supportive; your support team are SIMPLY THE BEST!!! :):):)

Pauline O'BrienPrincipal - Wise Choice Realty

I am writing to express our very best thanks for the excellent work that Scott, Helena, Bryce and the rest of your team have been giving us as we transition to your system. You should know, but if you don't already, you have an excellent and very dedicated team. My own team have needed a fair bit of hand-holding as we transition, but your team have been tireless, patient and always pleasant. We did not have anything like this level of support with our past software provider. It was a hard decision to change as I was not sure if the service would be better. However, we are all very pleased with the assistance we have had and I am convinced the change was worthwhile. I thought it was about time I wrote and expressed our gratitude. Thank you and now, because of your software and your team (and my team) The Hub continues to Rock!

Bridget GoodwinPrincipal - The Hub

I changed our software to EzyRez in all of our buildings. It was one of the best decisions I ever made. The change over was very smooth and the service from the support team was and still is exceptional. I was also very impressed with their forward thinking and receptive attitude regarding ongoing enhancements to the software. Most importantly though, EzyRez connects me to my online booking sources in a way that my old software just couldn't.

Lyn StephensPrincipal - Tri Accom

"I cannot speak more highly of the team and the product – both exceed my expectations with service and the quality of the product. If you need to contact me I would be only too willing to “sing their praises”.

Janette EvansBayview Waters

We were very nervous about moving from our previous provider but found the transition to be smooth and easy. The support team have been second to none in the time we have been with them. The efficiency, ease and support provided by the team is commendable. The End of Month process is straight forward. The system itself is uncomplicated – all our front desk staff were able to pick it up quickly, allowing for a painless transition. EzyRez has also allowed us to see exponential growth with online bookings, thus generating higher revenues increasing efficiencies and distribution through our online agents. It allows us to sell every last room. It has never been easier using EzyRez Online as it gives us the ability to streamline processes and expand global reach – all in one integrated hotel distribution and connectivity solution. Gemini Court Holiday Apartments is a proud supporter of EzyRez. We will happily answer any questions with management teams that would like more information about the program itself, the transition, reporting or End of Month.

Anna RacettePrincipal - Gemini Court

Graeme and I would like to thank all of the team at REI Master. Every time we have asked for help the team has always been there. They are an amazing group of people.

They have always made us feel that we are important and any issues were never too small or frivolous. It is nice to have a friendly voice on the other end saying let’s have a look at this and see what we can do and they do. Even staying back when we were on the phone after 5pm and not saying we will call you in the morning to fix it. They go the extra mile.

We can recommend REI Master with no hesitation, they are the best.

Kylie and GraemeResident Managers

A big thank you to the team at REI Master for a smooth transition to the REI Master accommodation system. My husband and I made a considered decision to move from a system that was underperforming, outdated, slow and caused many independent audit issues. My husband refused to use the old system as it was not logical, difficult to find reports, difficult to find settings and was extremely hard to trouble shoot issues as they arose. A three way balance at the end of each month took approximately 16 hours to achieve and in the holiday industry this is time we unfortunately did not have to spare. Changing to REI Master has been a breath of fresh air. The system is easy to use, intuitive, logical, simple, fast and we can get a three way balance within minutes. My husband loves REI Master and finds it extremely easy to navigate his way around the system. He is not fearful of the system and now creates and amends bookings, creates receipts and charges to accounts and can even print reports. This has proved invaluable as I can now ask him to help me out in reception and he is comfortable and confident to do so. I love REI Master too. I love the simplicity of the system, it is really easy to find reports, trouble shoot issues, update owner, supplier and agent details, charge accounts, delete mistakes and end of month is a breeze. I can actually perform an end of month solo using REI Master. My two favourite features of the system are the ability to use the pencil in the booking grid to drag over dates and create a booking and the ability to right mouse click on a guests name in the booking grid and print statements and guest registration forms. I love the system and its functionalities and my husband and I are so glad we changed. I am an avid REI Master supporter and would thoroughly recommend other accommodation Managers to change to this system. We are also extremely impressed with the support staff at REI Master and the fact that our service calls are responded to within 30 minutes of lodging a call. This allows us to move on with our issues quickly. I remember with our previous systems we would wait up to 24 hours for our issues to be addressed and resolved. The support staff at REI Master are professional, knowledgeable and extremely patient with our issues and we enjoy the interaction. We don’t feel like we are a number when we call REI Master. The only regret we have is that we didn’t convert to REI Master sooner as the impact the system has had on our business is immeasurable. Thank you REI Master and your wonderful professional support team for their amazing customer service day in day out.

Carla Kazinoti Resident Manager